Refund & Shipping Policies

Delayed, Missing, or Lost Packages

Parcels ship within 2-3 business days. Tapestry orders are sent with a tracking number you can use to follow the shipping route. Books do not go out with a tracking number. Shipping is via Canada Post.

All Ground and Express shipping methods include a tracking number. Please allow 24-48 hours for tracking information to be updated on Canada Post’s website. 

If you are experiencing a delay or suspect your order is missing, please contact me to verify that your package was sent to the correct address. If you have any changes or concerns about your shipping address after you have placed an order, let me know as soon as possible. If the order is shipped to the wrong address, I must wait until it’s returned to me to re-ship it.

Sometimes a package is delayed. This happens due to circumstances beyond my control such as weather, natural disasters, or postal service error. I do my best to assist with locating a delayed package. The first thing you should do when you have not received your tracked package within the time frame expected is to contact your local post office with your tracking information. If they cannot assist you, I will work with Canada Post to determine the cause of the delay.

If an order appears to be lost in transit. I will do everything I can to locate the package and get it moving again. If, after 6 weeks of searching, a tapestry does not show up, I will refund your purchase. If a book order does not arrive after 6 weeks, a pdf version of the book will be provided. If your order was not received because shipping information provided during checkout was incorrect, this policy will not apply.

For both USA and International orders, the processing and transit times do not include additional time created by any customs inspections that may occur. 

Refund Policy

There are no refunds for virtual (downloaded) products due to their nature. If you have problems downloading a product, contact me. 

If a tapestry is damaged in shipping, first contact the postal service that delivered the package. With proof of shipping damage, I will issue a partial refund. The cost of shipping will not be refunded. All tapestries are sent out with sufficient insurance to cover damage. As tapestries are unique, a damaged tapestry will not be replaced.

International Customs and/or Taxes

For international shipments there may be additional Customs and/or Taxes levied on import, which are your responsibility.

Damaged Product

If you receive a damaged parcel, contact me immediately upon receipt of the package (within 48 hours) to initiate the claim process. Please provide photographs of the damaged packaging and the item(s) inside the box. Do not discard the packaging. It will be required for the claim process.

 I will work directly with Canada Post to initiate the shipping claim on your behalf. Please ensure you provide all requested information to expedite the claim process.

Once the shipping claim has been processed by Canada Post and your case is resolved, I will offer a replacement (if available) or process a refund for the damaged item, less shipping costs.

Important: Any claims for shipping damages must be reported within 48 hours of receiving the package. Failure to notify the shipping carrier within this timeframe may result in the claim being denied.